Access A Doctor uses artificial intelligence (AI) to make care and benefits easier to use. This notice explains, in plain language, what our AI does, what it never does, and how we protect your health information.
Only your own information when you are signed in, and a dependent's information only if you are their authorized managing member. It is given the minimum information needed for what you asked. It cannot see other members' information. If you open the assistant from a link we sent you before you sign in, the chat is about the topic in that link, and the assistant may ask you to verify who you are before it discusses account or health information.
The only exceptions are disclosures the law requires or permits without your authorization - for example, a court order, a public-health report, or preventing serious harm to a person - as described in our Notice of HIPAA Privacy Practices.
AI chat conversations are stored. A conversation that contains health information is part of your record and is retained for a MINIMUM of seven (7) to ten (10) years, longer where the law requires; we currently retain it indefinitely unless you ask us to delete it and the law permits deletion. The minimum for each kind of information is in the retention schedule in our Privacy Policy. Recordings and transcripts of AI voice calls are kept on the same basis. Chats may be seen by the Providers and authorized workforce members who need them for your care, support, security and quality - under access controls and audit logging - and by our contracted vendors only as needed to run the service.
You have the HIPAA rights described in our Notice of HIPAA Privacy Practices - to see and copy your records (including chat content that is part of your record), to ask for corrections, to receive an accounting of disclosures, to request restrictions and confidential communications, to receive a paper copy of the notice, and to be notified of a breach. California residents have additional rights described in our Privacy Notice for California Residents. To exercise any right, contact us (section 8).
Licensed Providers make clinical decisions. Some enrollment questionnaires apply clinical eligibility rules set by our clinicians and may automatically indicate that a program or service isn't suitable for you; you can ask a Provider to review that result, or contact us at any time to speak with a person. The assistant does not make these decisions. We review AI performance for accuracy, safety, bias and harmful output, and we limit what the assistant can do to the tasks described above. If an answer seems wrong or unsafe, use the feedback option in the chat or contact us; we take reports seriously and you will not be retaliated against.
Your information is encrypted in transit and at rest, access is limited to people who need it, and activity is logged. Vendors are held to the same standards by contract. If your information is ever breached, we will notify you as the law requires.
Privacy Officer: Access A Doctor, Attn: Privacy Officer, 610 Elm St, Suite 800, McKinney, TX 75069, 888-777-9528, or online at https://www.accessadoctor.com. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, online at www.hhs.gov/hipaa/filing-a-complaint or by phone at 1-877-696-6775. We will not retaliate against you for filing a complaint.
Related documents: Privacy Policy and Notice of HIPAA Privacy Practices, Privacy Notice for California Residents, Terms and Conditions, Informed Consent.